Role Summary:
The role requires attending to field calls for Installation or AMC support of servers, networking
equipment and storage devices and taking incidents through to closure. Calls will be directed to Field
Engineers by central despatch team. Once the call is received, Field Engineer is required to own the
incident, diagnose the problem, arrange for spares if required and resolve the incident.
Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.
Responsibilities:
- L1 field support
- Receive call from central despatch team with details of device and initial diagnosis
- Contact customer, schedule visit and ascertain requirement of spares if any
- Get server logs from customer, if possible, and analyse them for proper diagnosis
- Attend to the incident and resolve it to the satisfaction of the customer
- Take customer sign-off after resolution of incident
- Normal preventive maintenance activities are also required to be carried out on visits to
customer location - In case of installation:
o ensure all required equipment is in place at the customer location
o Visit the site, complete installation and take customer sign-off
Required Skills:
- Mandatory
o Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment
o Server hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM,
Motherboard, etc.
o Server installation, testing, cleaning and troubleshooting
o Knowledge of RAID configurations and tools used in IBM/HP/Dell servers
o System check-up, on-site setup, tune-up, assessment and diagnostics
o Installation, repairing or rebuild of Windows server/Linux operating systems - Desirable
o Configuration of Firewalls, Routers, Switches and WLAN controllers
o Installation, troubleshooting of storage devices.
Experience: 1– 4 years
Minimum academic qualifications: Diploma in Engineering (3yrs)/B.Tech/B.E. and BCA
Field Engineer
Job Type: Full Time