Facility Management Services (IT Infrastructure)
Customers spend heavily on building a world-class IT facility. Managing operations of a large facility can be a challenge that leads to unnecessary load on scarce internal resources. Day to day operations, deskside support, consumables management, asset tracking are some activities that keep your skilled resources busy. We provide you with solutions to outsource such activities to us and free up your internal resources for strategic work.
We offer the following services in our Facility Management Services
- End to end facility management
- IT Helpdesk
- Logging of tickets and tracking them to closure
- Deskside support
- Coordination with other service providers to ensure uptime of computing resources and networks tracking them to closure
- Consumables management
- Asset management
- Asset Management & Tracking
- Asset Inventory
- Warranty/AMC tracking
- Issue/receipt
- Audit
- Deskside support
- Onsite staff to attend to minor issues faced by users
- Backend support for complex issues
- 9×5 to 24×7 support depending on need
- Flexible shift operations
- Remote support for smaller locations
- Hub & Spoke model for multiple offices located close to each other
- Data Centre Management
- Routine operations like managing email accounts, domain users, provision or revocation of service
- Monitoring of servers, switches, firewall, routers, WAN/LAN
- Coordination with Warranty/AMC providers for repairs
- Monitoring DC environment – temperature, dust, fire safety equipment
- Backup