IT Facility Management Services
IT Facility Management Services
IT Facility Management Services (IT Infrastructure)
Enterprises invest significantly in building world-class IT infrastructure. However, managing
the day-to-day operations of these facilities often places an unnecessary burden on internal
teams, diverting their focus from strategic initiatives.
Cybix offers services to streamline and optimise IT facility operations by offering end-to-end
Facility Management Services. Our solutions allow customers to outsource routine tasks
while ensuring seamless IT performance and user satisfaction.
Our Facility Management Offerings Include:
Comprehensive Facility Management
- End-to-end IT infrastructure management
- Flexible engagement models (9×5, 24×7, shifts, remote, etc.)
- Hub & Spoke model for multi-site support
IT Helpdesk Services
- Centralised helpdesk support
- Ticket logging, tracking, and resolution
- SLA-based escalation and monitoring
Desk side & User Support
- On-site support staff to handle everyday user issues
- Backend support for escalated/complex issues
- Remote troubleshooting for branch/small offices
Asset Management & Tracking
- Inventory management and audits
- Issue and receipt of IT assets
- Warranty and AMC tracking
- Regular asset lifecycle tracking
Consumables Management
- Monitoring and replenishment of IT consumables
- Vendor coordination and procurement assistance
Data Centre Management
- User account provisioning and de-provisioning
- Email and domain user management
- Server, switch, firewall, and router monitoring (LAN/WAN)
- Environmental monitoring – temperature, dust, fire safety compliance
- Backup scheduling and monitoring
- Coordination with OEMs/AMC providers for hardware repair
Key Advantages of Choosing Cybix
- Free up skilled internal resources for strategic initiatives
- Improve uptime and performance with proactive monitoring
- Flexible engagement models tailored to customer business needs
- Dedicated support teams with deep domain experience
- Scalable operations support across locations
Ready to Streamline Your Operations?
Experience hassle-free, efficient, and reliable facility management with our expert team by your side.
Let us handle the backend so you can focus on what matters most — growing your business.