IT Infrastructure Management Services
Customer Trusted Multi-Vendor IT Infrastructure Manage Partner
For over a decade, Cybix Technical Services has delivered specialised support for IT
hardware, helping clients across industries extend the value of their existing infrastructure.
Through strategic partnerships with top OEMs such as HPE, Dell, Cisco, Fortinet, Veritas,
Aruba Networks, NextGen, and HP Inc., cybix offer a powerful advantage in multi-vendor
support. Our OEM-certified engineers, commitment to continuous skills development, and a
Customer First approach make us a leading player in the IT support landscape.
What Sets Cybix Apart?
- Customised SLAs tailored to customer specific operational needs
- Cost-effective Annual Comprehensive support
- Expertise across all major OEM Products — support for both current and legacy infrastructure
- Seamless support for hardware — extend the lifespan of customer’s existing assets
- Offering full-spectrum multi-vendor support
Our Objective
- Cybix empower customers to focus on their core businesses, while Cybix manage customer’s IT assets reliably, affordably, and without compromise.
Core Capabilities
- Comprehensive support on Servers, Storage, Network and other IT devices
- Expertise in handling IT devices across all major OEMs
- Onsite and Remote Support via “Hands & Eyes” model – troubleshoot quickly with customer on- site personnel and our remote experts
- Installation and implementation services
- Relocation Services
SLA Options
Cybix offer support SLAs that align with customer’s business requirements
-
Response Time:
• 15 minutes to 4 hours -
Resolution Time:
• NBD (Next Business Day)
• SBD (Same Business Day)
• 6-hour CTR (Call-to-Resolution) -
Coverage:
• 9x5 and 24x7
Customized SLA also available.
Let Cybix Extend the Life of Customer’s IT Infrastructure
Our team is ready to take on customer’s toughest IT hardware challenges — delivering top-
tier, cost-effective support for multi-vendor environments.
Get in touch with us to discuss IT services requirements or request a free consultation.