Desktop Support Engineer

Job Title: Desktop Support Engineer

Role Summary:

We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team.

The role involves providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations of desktop systems across the organization. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.

Responsibilities:

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Respond to support tickets, diagnose problems, and resolve technical issues promptly.
• Provide remote and on-site support to end-users.
• Install and update operating systems and application software.
• Manage user accounts, permissions, and profiles.
• Maintain asset inventory of IT equipment.
• Educate users on basic troubleshooting and best practices.
• Ensure all tasks comply with IT policies and security standards.

 Required Skills:

• Experience on configuring devices to connect to corporate domain
• Installation of MS Office, Antivirus, any other software
• Knowledge of Windows operating systems (installation, configuration, troubleshooting)
• Proficiency in Microsoft Office Suite and common desktop applications
• Knowledge of Active Directory (user account creation, permissions)
• Ability to install, upgrade, and maintain hardware (PCs, laptops, printers, peripherals)
• Basic understanding of antivirus, backup, and security tools

Experience:   1-4 Years

Minimum academic qualifications: Any Graduate or Diploma

Location- Talwada, Valsad